Last updated: 20 April 2026

Privacy Policy

At i-focus.pl, we respect your privacy and are committed to protecting your personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Data Controller

The data controller responsible for your personal data is:
i-focus.pl
Stanisława Bodycha 87, 05-816 Reguły, Poland
(+48) 608 694 244
info@i-focus.pl

Information We Collect

We may collect:

• Name, phone number, and email address
• Device details (model, issue, IMEI/serial number)
• Service history and transaction records

How We Collect Your Data

We collect your personal data when:

1. You contact us via WhatsApp or other communication channels
2. You request a repair or diagnostic service
3. You provide device information for troubleshooting
4. You interact with our website (if applicable)

Legal Basis for Processing

We process your personal data based on:

• Your consent (e.g., when you contact us)
• The necessity to perform a contract (repair services)
• Compliance with legal obligations
• Legitimate business interests (service improvement and communication)

How We Use Information

Your information is used to:

• Provide repair and diagnostic services
• Communicate with you regarding your device and service status
• Process payments and maintain records
• Improve our services and customer experience

Data Access During Repairs

Our technicians may access your device only as necessary for testing and repair purposes.
We do not intentionally access personal files; however, incidental access may occur during the repair process.

Data Protection

We take appropriate technical and organizational measures to:

• Protect your personal information
• Prevent unauthorized access
• Ensure data security and confidentiality

Data Sharing

We do not sell or rent your personal data.
We may share your information only:

• With trusted service partners if required to complete a repair
• With authorities when required by law

Data Retention

We retain your personal data only as long as necessary for:

• Service and warranty records
• Legal and accounting obligations

Your Rights Under GDPR

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Restrict or object to data processing
• Request data portability
• Withdraw consent at any time

Right to Lodge a Complaint

If you believe your data is being processed unlawfully, you have the right to lodge a complaint with the relevant data protection authority in Poland.

Cookies & Website

If you use our website, cookies may be used for:

• Improving user experience
• Analytics and performance tracking

Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:
i-focus.pl
Stanisława Bodycha 87, 05-816 Reguły, Poland
(+48) 608 694 244
info@i-focus.pl